Order Procedure: From Inquiry to Dispatch

Published on: 25. 01. 2021

At Kovinc, our order procedure is designed to be transparent, efficient and tailored to your specific project needs. We understand that every order begins with a unique idea or requirement, and our goal is to guide you through a clear path from initial inquiry to final product dispatch. We combine structured planning, expert communication and high standards of production control to ensure the best possible result for each customer.

Our process balances professionalism with flexibility. Whether you are ordering a single bespoke item or a larger production run, we work closely with you to evaluate feasibility, provide detailed offers and manage expectations. From the moment you contact us to the moment your product leaves our facility, every step is carried out with precision and care.

How It All Begins: Inquiry and Offer

The first stage of our order procedure is receiving and assessing your inquiry. We evaluate each request carefully to determine whether we have all the necessary information to prepare a detailed offer. If key details are missing, we will request additional information to ensure clarity and accuracy.

Once an offer is prepared and you confirm acceptance, we ask you to complete an order form. This formal step allows us to begin project planning and ensure that both parties have a clear understanding of scope, timelines and requirements.

Project Planning and Documentation

Before any manufacturing begins, our technical director reviews the confirmed order and assigns a project manager who becomes your main point of contact throughout the process. The project manager is responsible for organizing all project documentation and communication.

This planning phase includes:

preparing detailed workshop documentation
identifying materials needed and submitting purchase requests
creating technical plans for production
clarifying any open questions with you

Clear and ongoing communication at this stage ensures that the final product meets your expectations and technical requirements.

Document Verification and Production Start

After planning, the technical director reviews all prepared documentation to ensure completeness and technical compliance. Once approved, the project moves into production phase.

The production manager then assigns tasks to the workshop team and explains the technical sequence of operations. Our internal quality control system monitors each stage of production, ensuring that every part of the process meets our high standards.

Typical Production Timeline

Delivery times vary depending on the complexity and size of the order.

A typical schedule includes:

Documentation and preparation: about 1 week
Material delivery: typically 2 to 5 days, depending on whether materials are standard or more specialised
In-house production: usually 5 to 10 days for medium-sized orders

Altogether, the process from initial inquiry to final dispatch generally takes around 30 days, but this can vary depending on project specifics.

When Offers May Be Limited

We strive to respond positively to every inquiry, but in some cases an offer may not be feasible.

Situations that may affect our ability to accept an order include:

full production capacity resulting in extended delivery times
orders that are too small compared to preparation effort
products that do not align with our production capabilities

If capacity is limited, we will be transparent with new delivery timelines so you can plan accordingly.

Range of Services We Include

Throughout the order procedure, we support a wide range of metalworking and welding services, keeping us competitive and flexible in the market.

These include:

We also collaborate with trusted partners to provide additional surface treatments such as powder coating, galvanising and wet painting, expanding the overall scope of services.

Quality You Can Rely On

Quality inspection is embedded in every stage of our process. A professionally trained controller reviews products from initial production to final approval, including parts processed by subcontractors. Each finished product is verified and certified before dispatch, and agreements on guarantees are tailored to your contractual requirements.

Beyond technical execution, we place strong emphasis on transparency, traceability and clear communication throughout the entire order procedure. Our structured workflow allows us to manage timelines, costs and quality consistently, while keeping you informed at every key milestone. This approach reduces risks, prevents misunderstandings and ensures that the final product fully aligns with your expectations.

If you have questions or want to start your order, feel free to send your inquiry via our contact page or email us at info@kovinc.si. We look forward to helping you bring your project to life.

Catalog

From Inquiry to Dispatch